One tech with minimal experience was working the night shift. The workload was heavy and the tech encountered a novel situation that he was not sure how to handle. The requested blood was finally released but not until a significant delay had occurred and the patient was already in stress. Although the patient did not experience any long-term effect, the situation was potentially problematic to the patient and bad for the image of transfusion service.

Activity - Lesson 2a

Activity - Page 9 of 9
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